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Policy
Policy

INTRODUCTION



Here at Entertainment Xclusive, we offer efficient and safe delivery on all products ordered. We use professional and secure couriers to transport our goods. The items you order will determine the delivery company used



Delivery Charges UK & EU



Delivery options & charges It is our aim to deliver your order as quickly as possible. We can deliver the majority of our products throughout the UK. Please bear in mind that deliveries to Northern Ireland and Islands may take that little bit longer. Some of our products may come direct from manufacturers, and this again may take a little longer. Delivery charges will vary depending on what you order; the good news is that you'll only ever pay the one delivery charge per order as long as it is to a single address.


£££ Goods £££ Delivery Cost
0.00 to 3000.00 £20.00



COURIERS



We have accounts with specific couriers and use the most suitable one depending on the product. This will depend on item value, weight, fragility, and service available.

Please read the delivery section of the auction to see what delivery options are available.



DELIVERY TIMES



Deliveries are Monday to Friday between 8.30am to 5.45pm. You can also pay for a Morning/ Afternoon/ Saturday delivery subject to avaiabilty in your region.
All the Orders are send out " ONCE YOUR FUNDS HAVE CLEARED THE BANKING SYSTEM "

Unfortunately couriers do not call you in advance, and cannot give delivery times on an all day service.



CHECK YOUR ITEM ON DELIVERY



PARCEL CARRIER

If your item is delivered by a parcel carrier, upon delivery do not sign your name or write unchecked, until you have checked the contents of the box. If you cannot check it, simply sign "Tatty Box".

In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions




FEDEX CARRIER




If your item is delivered by a FedEx carrier, upon delivery do not sign your name or write unchecked, until you have checked the contents of the box. If you cannot check it, simply sign "Tatty Box".

In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.



INFORM OTHERS IN YOUR HOUSEHOLD



If there is a possibility somebody else other than you might sign for your delivery at your delivery address, it is your responsibily to ensure that they are aware of the delivery terms and conditions.

In the unlikely event of delivery damage, you cannot claim if you have not followed these instructions.



DAMAGES



Any loss or damage, or shortages must be reported to us with 24 hours from delivery via telephone. All items are sent with delivery insurance and we can assist, subject to these terms and conditions above.


DISCLAIMER



We endeavour to fully inform you of delivery schedules however any dates we specify for the delivery of the goods are approximate only and we cannot be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of your item as this is sometimes outside our control.

Track your Goods



You can track your goods by visiting the FedEx website. The Tracking number will be send to you , once the goods have been allocated to you.
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